Frequently asked questions

Most orders are made and shipped within 2–5 business days, plus shipping time. Personalized items start once you approve your proof, so replying quickly keeps your order on schedule.

Yes. For personalized and custom items we send a free digital proof, usually within 1 business day. Nothing is cut until you approve it, and you can request changes before then.

You can cancel free of charge within 24 hours of ordering. After that, we'll do our best, but we can't guarantee a cancellation, and orders that have already shipped can't be cancelled. Because proofs take design time, custom and personalized orders cancelled after the proof is sent have a 15% cancellation fee.

Damaged or incorrect items. Shipping isn't always gentle, and we'll make it right. Message us within 3 days of delivery with 2–3 photos. Please keep the item, packaging and label; we'll send you a prepaid USPS return label (your local post office can provide extra packaging if needed).

Personalized and custom items are made just for you, so they can't be returned unless they arrived damaged or incorrect.

Exchanges or a change of mind (non-personalized items). Message us and we'll work it out with you. A few things to know:

• Return and replacement shipping is paid by the buyer, and original shipping isn't refundable.
• Orders that shipped free have a 15% restocking fee to cover the original shipping.
• Please return items via USPS Priority Mail in their original condition; if something comes back used or damaged, the refund reflects that.

Once we receive the return, we'll send your replacement or refund. See the full Return Policy.

Please double-check your address at checkout, and message us right away if you spot a mistake. We can update it before the order ships. Once it's shipped, we can't cover costs caused by an incorrect address: packages returned to us as undeliverable can be reshipped at the buyer's cost or refunded minus shipping (and the 15% restocking fee for orders that shipped free).

First check around your door, mailbox and with neighbors; packages sometimes turn up a day later. If it's still missing, please contact USPS and file a missing mail claim, since the carrier handles delivered-but-missing packages. We're happy to help with order and tracking details for your claim. Because we can't control what happens after USPS marks a package delivered, we're not able to send free replacements in that case.

Sorry about that! Send us a message with a photo and we'll replace it or find the right fix quickly.