Frequently asked questions
Quick answers about turnaround, changes, returns and shipping. Don't see your question? Send us a message.
When will I receive my order?
Standard turnaround time is 2–5 days, excluding shipping. Custom and personalized items requiring approval may extend beyond this window if approvals are not received promptly.
Can I cancel my order?
Orders may be canceled within 24 hours of purchase. Cancellation requests received after this window are not guaranteed. Orders cannot be cancelled after they have been shipped. Custom and personalized items have a 15% cancellation fee for the time spent creating proofs.
Can I return or exchange an item?
Returns are accepted when:
- Item is damaged due to shipping
- Items are incorrect upon arrival
Unfortunately the postal services may damage items. If your items arrive damaged or incorrect, contact me within 3 days of receiving your order and attach 2–3 photos. You must keep all items, packaging and labels intact for a return; a prepaid return label will be provided. Additional packaging material is provided at your local Post Office if needed. Items must be returned via USPS.
Custom and personalized items may not be returned. Please message me if there is an issue with your order.
A fee of 15% will be deducted from orders with free shipping.
Exchanges / I changed my mind
- Buyer pays return and/or replacement shipping
- Original shipping costs will not be refunded
- A 15% restocking fee will be applied to all Free Shipping orders
If you would like a different size or sign other than what was purchased or change your mind about wanting the product, please send me a message with a request and I will make accommodations. Items must be returned via USPS Priority Mail. Once returned items are received, replacements will be sent or a refund will be made. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
See the full Return Policy.
What can I do if my order is going to the wrong address?
I am not responsible for incorrect addresses or changed payment. If you enter an incorrect shipping address, contact me immediately. I am not responsible for handling any fees or replacing your order due to an incorrect shipping address. Orders returned due to incorrect/incomplete/undeliverable addresses may be cancelled minus shipping costs, or reshipped at the buyer's expense.
What should I do if my order is missing?
In the event that an item is returned to us for insufficient/incorrect address, buyer is responsible for all further shipping costs.
In the event that an item is marked as delivered and buyer claims non-receipt, buyer is responsible for contacting USPS and/or filing a non-delivery/missing mail claim. WhimsyLotus is not responsible for non-delivered, missing, or mis-delivered packages and we will not send replacements unless purchased.
Please check your shipping address when ordering. Orders returned due to incorrect/incomplete/undeliverable addresses may be cancelled minus shipping costs, or reshipped at the buyer's expense. A restocking fee of 15% will be applied to Free Shipping orders.
What do I do if I've received the wrong item?
If you received the wrong item, don't worry—just send me a message with a photo, and I'll make it right. I'll either replace the item or provide the appropriate solution quickly.