Return & Exchange Policy

Every piece is made to order in our O'Fallon, Missouri workshop. If something isn't right, message us and we'll work it out together.

Damaged or incorrect items

Shipping isn't always gentle, and we'll make it right. Message us within 3 days of delivery with 2–3 photos. Please keep the item, packaging and label; we'll send you a prepaid USPS return label (your local post office can provide extra packaging if needed).

Personalized and custom items

These are made just for you, so they can't be returned unless they arrived damaged or incorrect. That's why we send a free proof first: nothing is cut until you approve it.

Exchanges and change of mind (non-personalized items)

Want a different size or design, or changed your mind? Message us and we'll help. A few things to know:

• Return and replacement shipping is paid by the buyer, and original shipping isn't refundable.

• Orders that shipped free have a 15% restocking fee to cover the original shipping.

• Please return items via USPS Ground Advantage (or original shipping method) in their original condition; if something comes back used or damaged, the refund reflects that.

Once we receive your return, we'll send the replacement or refund.

Cancellations

You can cancel free of charge within 24 hours of ordering. After that we can't guarantee a cancellation, and shipped orders can't be cancelled. Custom and personalized orders cancelled after the proof is sent have a 15% cancellation fee for design time.

Questions? Send us a message or see our FAQ.